Last updated: September 2026
Dialpad can work with GoHighLevel, but its architecture differs from providers that currently offer a listed GoHighLevel CTI connector.
As of September 2026, we did not find a Dialpad-published native GoHighLevel integration in Dialpad’s current App Marketplace, and HighLevel’s public Dialpad phone-integration request is still marked under review. That does not mean the platforms cannot work together. It means businesses should use the connection method that matches what they actually want to accomplish.
For many businesses, the best architecture is to keep Dialpad for day-to-day calling while routing selected calls into HighLevel for Voice AI and CRM automation. More advanced teams can also use Dialpad’s APIs and real-time call events to synchronize call activity with HighLevel.
For the broader phone-system architecture, read How to Connect VoIP Phone Systems to GoHighLevel. To understand physical SIP hardware, see How to Connect a Physical VoIP Deskphone to GoHighLevel.
Does Dialpad Have a Native GoHighLevel Integration?
As of September 2026, we did not find GoHighLevel listed as a Dialpad-published integration in Dialpad’s current App Marketplace. HighLevel’s public feature request for a deeper Dialpad phone integration also remains marked under review.
Dialpad’s own integration guidance is useful here: if an integration is not listed in Dialpad’s marketplace, users should check the partner marketplace, work with Dialpad Professional Services, or build against Dialpad’s APIs. Dialpad also says integrations that are not listed in its marketplace are not validated Dialpad integrations.
View Dialpad’s current integration guidance.
The 4 Main Ways to Connect Dialpad With GoHighLevel
| Method | Keep Dialpad? | HighLevel CRM Value | Voice AI | Complexity |
|---|---|---|---|---|
| External Routing | Yes | Forwarded interactions | Strong | Low–Moderate |
| API / Webhooks | Yes | Custom / Deep | Separate routing layer | High |
| Hybrid Number Use | Yes | Selective | Possible | Low–Moderate |
| Port / Full Migration | Eventually no | Deepest | Yes | Moderate–High |
Option 1: Route Dialpad Calls to HighLevel Voice AI
For a business that wants to keep Dialpad but use HighLevel for missed-call automation or an AI receptionist, group-level external routing is one of the cleanest options.
Dialpad’s current documentation allows supported Main Line, Department and Contact Center routing to send a caller to an external phone number. Depending on the routing method and account configuration, the company-level external-number setting may need to be enabled or Dialpad Customer Care may need to activate the capability.
Dialpad Main Line / Department / Contact Center Routing
The exact menu depends on whether you are configuring the Main Line, a Department or a Contact Center, but Dialpad’s current group-routing structure generally follows this pattern:
View Dialpad’s current IVR external-number guidance.
Three Practical Dialpad + HighLevel Voice AI Models
Why Personal Dialpad Forwarding Numbers Need Extra Caution With Voice AI
Dialpad also lets an individual user add a forwarding number under Your Settings → Your Devices → Add New → Add a forwarding number. Dialpad calls the destination and asks the user to press 1 to verify it. Up to five forwarding numbers can be added to a user.
That feature is useful for ringing a mobile or another human-operated device, but it is not our preferred unattended Voice AI architecture.
There is another limitation: Dialpad’s user-level forwarding applies to calls made to that user’s line. It does not automatically forward calls to a Department simply because that user is an operator in the Department.
View Dialpad’s forwarding-number setup.
Option 2: Connect Dialpad to GoHighLevel With APIs and Webhooks
For advanced deployments, Dialpad provides APIs and webhook-based call events that can support a custom CRM integration.
Dialpad’s current developer documentation says call-event subscriptions can be scoped across an entire company, office, Contact Center or individual user. Events are sent to a webhook endpoint as calls move through different states.
What Can Be Synchronized?
Depending on permissions and scope, a custom integration can also work with recording-related data. Dialpad’s current Call Event API documentation notes that including a recording URL requires the appropriate recordings_export OAuth scope.
Dialpad Call Events | Dialpad Developer APIs
Can You Keep Your Existing Dialpad Number?
Yes. Keeping the existing number while testing HighLevel is often the lowest-risk approach.
Using a Dialpad Number for HighLevel Outbound Calling
HighLevel’s current phone system allows businesses to place outbound voice calls using a phone number they already own without purchasing or porting a HighLevel number first. The number must pass the applicable verification flow.
See HighLevel’s existing-number calling guide.
Can Dialpad Keep Voice While HighLevel Handles SMS?
Potentially, but this is one of the areas where you should verify the number before changing anything.
HighLevel’s Number Hosting feature allows an eligible U.S. or Canadian number to remain with the original carrier for voice while SMS/MMS is routed through LC Phone.
HighLevel currently says hosted messaging is aimed at eligible U.S./Canadian local landline and toll-free numbers. Mobile numbers are not supported. A number that is already using SMS through another provider also creates an eligibility issue in its current configuration.
Because Dialpad commonly provides business SMS on its numbers, do not disable or migrate messaging simply to test Number Hosting. Confirm the exact number and migration path with HighLevel first.
See HighLevel’s current Number Hosting guidelines.
Should You Port a Dialpad Number to GoHighLevel?
Porting changes which carrier environment manages the number. It is appropriate when the business wants HighLevel to become the primary phone system — not simply when it wants better CRM follow-up.
HighLevel’s September 2026 migration guidance distinguishes external-carrier porting from moves between LC Phone/Twilio environments. External carriers such as Dialpad use the applicable carrier port-in process. Eligible U.S. numbers may use HighLevel’s in-app Port-In workflow, while other situations use the applicable manual or international process.
See HighLevel’s current Phone Number Migration & Porting Guide.
Consider Porting When
- HighLevel will become the primary phone and CRM environment.
- You no longer need Dialpad-specific routing, contact-center, AI or collaboration capabilities.
- Every user, group, IVR, voicemail and business-hours rule has been documented.
- Messaging and compliance have been planned before cutover.
- The operational simplification is worth the migration effort.
Keep Dialpad When
- Dialpad’s phone, AI or contact-center features are already working well.
- Your main requirement is to add CRM automation rather than replace telephony.
- External routing can solve the missed-call or after-hours problem.
- API/webhook synchronization can provide the CRM visibility you need.
- Your routing environment would be costly or risky to reproduce.
Can Existing Dialpad Deskphones Be Reused With HighLevel?
Sometimes, but do not assume that a deskphone used with Dialpad can automatically be moved to HighLevel.
Dialpad supports selected deskphone hardware and provisioning workflows. Reuse depends on the exact model, firmware, whether the device is locked or provider-managed, and whether you can configure it as a standard open-SIP endpoint.
If a compatible handset can be reset and manually configured for standard SIP registration, it may be a candidate for HighLevel’s SIP deskphone feature. Verify the exact model before changing a production phone.
See our dedicated setup guide: How to Connect a Physical VoIP Deskphone to GoHighLevel.
Dialpad vs GoHighLevel: What Each Platform Is Better At
| Need | Dialpad | GoHighLevel |
|---|---|---|
| Business calling | Core strength | Supported through HighLevel phone system |
| Contact center | Strong dedicated capability | Different product focus |
| CRM pipeline | Integrates with CRMs | Core strength |
| Marketing automation | Not primary purpose | Core strength |
| AI in calling | Strong Dialpad AI ecosystem | Strong when tied to CRM, workflows and booking |
| Automated lead nurture | Not primary purpose | Core strength |
That is why the best answer is not always “replace Dialpad.” A business can keep Dialpad where it is strongest and use HighLevel for the CRM, pipeline, booking, nurturing and follow-up layer.
Which Dialpad + GoHighLevel Setup Should You Choose?
| Your Goal | Recommended Starting Point | Why |
|---|---|---|
| Use HighLevel AI after hours | Group External Routing | Keeps Dialpad in place |
| Send Dialpad call activity to CRM | API + Webhooks | Flexible custom integration |
| Try HighLevel outbound voice | Existing Number Verification | No immediate port |
| Move SMS but keep voice in Dialpad | Check Number Hosting Eligibility | Number-specific; do not assume |
| Replace Dialpad completely | Port + Full Migration | Deepest consolidation |
Before Changing Dialpad: Integration Checklist
Dialpad GoHighLevel Integration FAQs
Does Dialpad integrate natively with GoHighLevel?
We did not find a Dialpad-published GoHighLevel app in Dialpad’s current marketplace as of September 2026. HighLevel’s public Dialpad phone-integration request is also still marked under review. External routing and custom APIs/webhooks are the more clearly documented options today.
Can Dialpad forward calls to HighLevel?
Yes. Dialpad supports external-number destinations in supported Main Line, Department, Contact Center and IVR/fallback routing scenarios. Some configurations require a company setting or Dialpad Customer Care to enable external routing.
Can I forward Dialpad calls to HighLevel Voice AI?
Yes, using an appropriately configured external-number routing path. For unattended AI, group-level fallback or IVR external routing is generally preferable to a personal Dialpad forwarding-number device because Dialpad may intermittently require a Press 1 verification prompt on personal forwarded calls.
Can Dialpad call events be sent into HighLevel?
Yes, through a custom integration. Dialpad provides webhook-based call-event subscriptions that can be scoped to a company, office, Contact Center or user. An integration layer can use those events to update HighLevel contacts, notes, tasks, opportunities or workflows.
Can I use my Dialpad number for outbound HighLevel calls?
HighLevel supports eligible outbound voice calls using a verified number the business already owns. This is not the same as porting the number and does not move Dialpad inbound service into HighLevel.
Can I keep Dialpad for voice and use HighLevel for SMS?
Potentially, if the specific number qualifies for HighLevel Number Hosting. Because Dialpad numbers often already have SMS enabled, do not assume eligibility or disable Dialpad messaging without first confirming the correct HighLevel process.
Can I port my Dialpad number to HighLevel?
Potentially. Dialpad is an external carrier/VoIP environment, so the applicable HighLevel port-in process is used rather than an internal LC Phone migration. Eligibility and process depend on country and number type.
Can I reuse a Dialpad deskphone with HighLevel?
Possibly, if the exact phone can operate as an unlocked/open-SIP device and allows manual SIP registration. Do not assume all Dialpad-provisioned hardware can be reprovisioned.
Should I replace Dialpad with HighLevel?
Only if consolidation provides a clear benefit. If Dialpad’s calling, contact-center or AI features are already working well, keeping Dialpad and adding HighLevel for CRM automation may be the better architecture.
Connect Dialpad to the CRM Without Replacing the Phone System Overnight
Dialpad and GoHighLevel do not need to compete for the exact same role.
Dialpad can remain the calling platform while HighLevel manages CRM, opportunities, booking and automated follow-up. External routing can bring selected callers into HighLevel Voice AI. APIs and webhooks can synchronize important call events. Existing-number calling can help test HighLevel voice before a migration. Full porting can remain a later decision.
LeadMagno can map the existing Dialpad environment and determine which parts should stay in Dialpad, which interactions should route into HighLevel, and where CRM automation can improve the customer journey.
