1. Information We Collect

The information we collect depends on how you interact with WeSolve. We may collect the following categories of information:

Contact and business information:

• Name
• Email address
• Telephone number
• Company or organization name
• Job title or role
• Business contact information

Information you provide directly to us:

• Information submitted through website forms
• Consultation or appointment requests
• Business and marketing information you choose to provide
• Messages, emails, inquiries, and other communications
• Feedback, reviews, or survey responses
• Information provided while becoming or working as a client

Website and technical information:

• IP address
• Browser and device type
• Operating system
• Referring website or traffic source
• Pages visited
• Date and time of visits
• Website interactions
• Approximate location derived from an IP address
• Cookie, analytics, and advertising identifiers

We limit the collection of personal information to information that is reasonably required for the purposes described in this Privacy Policy.

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and requests
• Schedule consultations and appointments
• Provide digital marketing and related services
• Prepare proposals, recommendations, and strategies
• Manage client and prospect relationships
• Provide customer service and technical support
• Operate, maintain, secure, and improve our website
• Analyze website traffic, usage, and performance
• Understand how visitors interact with our website
• Improve our services and customer experience
• Manage leads through CRM and marketing systems
• Send service-related communications
• Send marketing communications where permitted by law
• Measure and improve marketing and advertising campaigns
• Prevent fraud, misuse, and security incidents
• Maintain appropriate business and transaction records
• Meet legal, regulatory, accounting, or contractual obligations

We will not use personal information for a materially different purpose without obtaining consent where required by applicable law.

3. Consent

Where required, WeSolve obtains consent for the collection, use, and disclosure of personal information.

Consent may be express or implied depending on the nature of the information, the purpose for which it is collected, and the reasonable expectations of the individual.

For example, when you submit a contact form or consultation request, you consent to WeSolve using the information you provide to respond to your inquiry and communicate with you regarding that request.

You may withdraw your consent at any time, subject to reasonable notice and any legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics technologies, and similar tools to operate the website, understand visitor behaviour, improve performance, and support advertising and marketing activities.

These technologies may collect information such as:

• Browser and device information
• IP address
• Pages visited
• Referring URLs
• Website interactions
• Analytics and advertising identifiers

Some cookies are required for website functionality, while others may be used for analytics, personalization, or advertising.

You may be able to control or disable cookies through your browser settings or through consent controls made available on our website. Disabling certain cookies may affect website functionality.

5. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website performance, measure marketing campaigns, and improve our services.

These services may include technologies provided by companies such as Google and Meta.

These providers may use cookies, pixels, or similar technologies to collect information about interactions with our website in accordance with their own privacy policies and settings.

Where required by applicable law, we obtain appropriate consent before using non-essential tracking technologies.

6. CRM, Automation, and Communication Systems

We may use customer relationship management systems, marketing automation platforms, scheduling tools, email services, SMS services, voice and telephone communication systems, and other technologies to manage inquiries and client relationships.

These systems may be used to:

• Maintain contact records
• Respond to inquiries
• Schedule consultations or appointments
• Manage sales and client communications
• Provide customer support
• Automate appropriate follow-up communications
• Measure communication and marketing effectiveness

We only provide service providers with information reasonably necessary for them to perform their services.

7. Marketing Communications

Where permitted by applicable law, WeSolve may send emails, text messages, or other electronic communications regarding our services, resources, promotions, or business updates.

We comply with applicable requirements of Canada's Anti-Spam Legislation (CASL) when sending commercial electronic messages.

You may unsubscribe from marketing communications using the unsubscribe mechanism included in the message or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending transactional, administrative, service, security, or other non-marketing communications where appropriate.

8. How We Share Personal Information

We do not sell personal information.

We may share personal information with trusted service providers that help us operate our business and provide our services, including providers of:

• Website hosting and infrastructure
• CRM and marketing automation
• Email, SMS, and communication services
• Analytics
• Advertising platforms
• Scheduling systems
• Cloud storage
• Website security
• Payment or accounting services
• Technical and professional services

We may also disclose personal information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to lawful government or regulatory requests
• Protect our legal rights
• Investigate suspected fraud, misuse, or security incidents
• Protect the safety or security of WeSolve, our clients, or others
• Facilitate a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law

9. Service Providers Outside Canada

Some technology and service providers we use may store or process personal information outside Canada, including in the United States and other jurisdictions where our service providers or their infrastructure operate.

Personal information processed outside Canada may be subject to the laws of those jurisdictions and may be accessible to courts, regulatory bodies, law enforcement agencies, or governmental authorities in accordance with applicable local law.

We remain responsible for personal information under our control and take reasonable steps when selecting service providers that process personal information on our behalf.

If you have questions regarding our use of service providers outside Canada, please contact us using the information provided below.

10. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Theft
• Misuse
• Alteration
• Destruction

Safeguards may include access controls, authentication measures, secure systems, limited employee or contractor access, vendor due diligence, and contractual protections where appropriate.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes for which the information was collected
• Provide our services
• Maintain appropriate business records
• Resolve disputes
• Enforce agreements
• Meet legal, regulatory, accounting, tax, or contractual requirements

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements and technical limitations.

12. Accessing or Correcting Your Information

Subject to applicable law, you may request access to personal information that WeSolve holds about you.

You may also request that inaccurate or incomplete personal information be corrected.

We may need to verify your identity before processing an access or correction request. Certain legal exceptions may limit the information we are able to provide.

13. Your Privacy Choices

Depending on the circumstances and applicable law, you may:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent where applicable
• Unsubscribe from marketing communications
• Ask questions about how your information is used or disclosed
• Raise a concern regarding our privacy practices

To make a privacy request, contact us using the information provided below.

14. Third-Party Websites and Services

Our website may contain links to websites, applications, social networks, or services operated by third parties.

We do not control the privacy practices of third parties and are not responsible for their websites, services, content, or privacy practices.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

15. Children's Privacy

Our website and services are intended for business and adult users and are not directed toward children.

We do not knowingly seek to collect personal information from children through our website.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

16. Privacy and Security Incidents

We maintain processes intended to identify, assess, and respond to privacy and security incidents.

Where a privacy breach gives rise to reporting or notification obligations under applicable law, WeSolve will take the steps required by that law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business or services
• Our website
• Technologies we use
• Our privacy practices
• Applicable legal or regulatory requirements

The most current version will be posted on this page with an updated Last Updated date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us and Privacy Inquiries

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or our handling of personal information, please contact us:

We will review privacy inquiries, requests, and complaints and respond as appropriate and as required by applicable law.